How does it work?

Our Privacy Policy

We are very pleased about your interest in our company. As a result of our business activities, data protection has a particularly high value for our management. 

The use of the internet pages of the Substanzmedia GmbH is possible without any indication of personal data. However, if an individual wants to use our company´s special services through our website, we may require the processing of personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we generally collect the consent of the person concerned. 

The processing of personal data, such as name, address, e-mail address or telephone number of a person concerned, shall be carried out in accordance with the requirements of the basic data protection regulation and in accordance with the for Substanzmedia GmbH applicable country-specific data protection regulations. By means of this data protection declaration our company wants to inform the public about the nature, scope and purpose of the personal data processed by us. In addition, affected persons are informed about the rights to which they are due by means of this data protection declaration.  

Substanzmedia GmbH has implemented numerous technical and organisational measures as a controller in order to ensure the most complete protection of personal data processed via this website. However, internet-based data transmissions can generally have security vulnerabilities so that absolute protection cannot be guaranteed. For this reason, any person concerned shall be free to transmit personal data to us on alternative routes, for example by telephone. 


Name and address of the person responsible

This privacy statement clarifies users about the nature, scope and purpose of the collection and use of personal data by the responsible provider

Substanzmedia GmbH
Südwall 16
46397 Bocholt
+49 (0) 2871 2144500

on this site. The legal basis of data protection can be found in the basic data protection regulation (DSG-VO / Datenschutzgrund-Verordnung) and the tele-media act (TMG / Telemediengesetz). 


Data protection supervisor

Due to the size of our company, we are not obligated to appoint a data protection officer. Also, we do not exercise activities according to § 37 par. 1 DSG-VO.   

Server LogFiles

The  provider (or its web space provider) collects data about each access to the offer (so-called server log files). Acces data includes:

Name of the downloaded web page, file, date and time of retrieval, transferred data quantity, message about successful retrieval, browser type and version, the operating system of the user, referrer URL (the previously visited page), IP address, and the requesting provider. 

The provider uses the log data only for statistical evaluations for the purpose of operation, safety and optimization of the offer. However, the provider reserves the rigth to check the log data retrospectively if, on the basis of concrete evidence, the ligitimate suspicion of illegal use exists. 

Liability for contents

The contents of this site have been compiled with the greatest of care. However, we do not accept any liability for the accuracy, completeness or timeliness of this content. Pursuant to Section 7(1) of the German Telemedia Act (TMG), as a service provider, we are responsible for our own content on this site under general German law. However, pursuant to Sections 8 to 10 of the TMG, we are not liable for monitoring transmitted or stored information from third parties or are we obligated to research circumstances that suggest illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. Any liability relating to this, however, is only possible once there is certain knowledge of a concrete legal violation. If we become aware of any such legal violation, we will remove this content immediately.

Liability for links

Our online service range contains links to third-party websites. We have no influence on the content of these sites. That is why we do not assume any liability for this third-party content. The respective provider or operator of said sites is always responsible for their own content. Legal violations were unknown at the time when the link was established. Continuously checking the linked pages without concrete indications is not reasonable. If we become aware of any such legal violations, we will remove such links immediately.


The content and works created on this site are subject to German copyright law. Copying, editing, distributing and utilising them in any way beyond the limitations of the copyright law require the expressly written permission of the appropriate author or creator. Downloads and copies of this site are only allowed for private use, and not for commercial use. In such cases where the content of this page was not created by the proprietor, the copyright of the third party must be respected. Content from third parties in particular is identified as such. If, however, you become aware of a copyright violation, we hereby ask you to inform us. If we become aware of any legal violations, we will remove this type of content immediately.


The use of our website is usually possible without providing personal data. As far as personal data (e.g. name, address or e-amil addresses) are collected on our website, this is always carried out on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission on the internet (e.g. when communicating via e-mail) can have security vulnerabilities. It is not possible to completely protect the data from access by third parties. The use of contact data published within the framework of the imprint obligation by third parties for the transmission of not expressly requested advertising and information materials is hereby expressly contradicted. The operators of the sites expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example through spam mails. 

If you transmit personal data to Substanzmedia GmbH, this should always be done by encrypted transmission. 

Substanzmedia GmbH secures its website and other systems by means of technical and organisational measures against loss, destruction, access, alteration or dissemination of your data by unauthorized persons. 

The collection of personal data and also of the specific categories of personal data is carried out:  

- to be able to identify you as a customer 
- to be able to provide adequate advice         
- to be able to fulfil our contractual obligations to you   
- for correspondence with you 
- for invoicing or, where applicable, in the context of dunning   
- to assert any claims aganist you

The processing of the personal data takes place on the occasion of your request to us and is necessary for the aforementioned purposes for the processing of your order and for the fulfilment of obligations under the underlying contract. 

The personal data collected will be stored and deleted until the expiration of the statutory retention obligation for merchants (6, 8 or 10 years after the end of the calendar year in which the contractual relationship was terminated). Exceptionally, this does not apply if we are obliged to hold a longer storage due to tax or commercial retention obligations (according to HGB, StGB or AO) or if you have agreed to a further storage. 

Your right to object

If we process your personal data on the basis of a legitimate interest, you have the right to appeal against this processing. If you wish to make use of your right to object, a communication in text form is sufficient. You are welcome to write to us, send a fax or contact us by e-mail. You will find our contact details under point 1 of this privacy notice.


Access to your user account is only possible after entering your personal password. You have to keep the password protected from access by third parties. This includes the browser window to close when communicating with was terminated. This is especially true if the computer in question is shared with others.

If the password has been forgotten, it can be reset by pressing a corrsponding link. If you have further problems, please contact Substanzmedia GmbH.

Substanzmedia GmbH will not pass the password on to third parties and does not ask the user for the password at any time.


For shipping of the infoletter of your e-mail adress is required. If you sign up for the infoletter by entering your email address, Substanzmedia GmbH uses this to send you a verification email. Only after confirmation of the links contained therein you will receive the infoletter. With your registration you expressly agree to the collection and use of your email address for the verification and subsequent dispatch of the infoletter. You can unsubscribe the infoletter at any time by clicking the corresponding link in the footer of the infoletter. Thereafter, the corresponding use of your e-mail address will be stopped. 

You as a person affected by the data processing have different rights:       

- right of withdrawal: You can revoke your consent to us at any time. The data processing, which is based on the revoked consent, may then no longer be carried forward for the future. 

- right of information: You can request information about your personal data processed by us. This applies in particular to the purposes of the data processing, the categories of personal data, the categories of recipients, the storage duration, if applicable, the origin of your data and, if applicable, the existence of an automated decision-making process including profiling and, if necessary, meaningful information about their details. 

- right of rectification: You may request the rectification of incorrect or the completion of personal data stored by us.

- right of cancellation: You can request the deletion of your personal data stored by us, to the extent that their processing is not necessary to exercise the freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims. 

- right to rescrict processing: You can rescrict the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful but you reject their deletion. You also have this right if we no longer need the data, but you need it for the assertion, exercise or defence of legal claims. In addition, you have this right if you have appealed against the processing of your personal data.

- the right of data transferability: You can request that we provide you with your personal data you have provided us in a structured, common and in a machine-readable format. Alternatively, you may request the direct transmission of the data provided by you to another person responsible, as far as possible. 

- right to complain: You may complain to the supervisory authority responsible for us, for example if you believe that we are processing your personal data in an unlawful manner. The authority responsible for us is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen

(National Commissioner for data protection and freedom of information North Rhine-Westphalia)

Kavalleriestr. 2-4
40213 Düsseldorf
Business Phone: 0049 211/38424-0
Business Fax: 0049 211/38424-10


For the purposes of technical implementation of so-called session cookies are used. Cookies are small text files that are stored on the visitor's computer. Session cookies are used to identify the user of the website and will be automatically deleted at the end of the visitor's computer browser session. The following data is collected: browser type, operating system, origin of the retrieving computer.

The use of cookies can be set in the browser. There the storage of cookies on your computer can also be completely banned. However, in this case the functionality of can be limited. 

Legal validity

 This liability disclaimer should be viewed as part of the internet service offer that led to this page. If any parts or individual formulations of this text do not, no longer or do not entirely comply with current jurisdiction, the rest of the document remains unaffected in its content and its validity.

Facebook "Like" botton

On the social media plugin of Facebook Inc., 1601 S. Calivornia Ave., Palo Alto, CA 94304, USA, the so-called "like-button" is integrated.

Upon entering the pages of, on which the plugin is located, a connection to the server is immediately established by Facebook and at the same time the content of the plug-in is transmitted to your browser. This will send information to Facobook that you have loaded the page in question and your IP address. If you are logged in to Facebook at the same time, a link to your user profile will also be created. If you press the button and use the function of the plugin, the respective interaction, such as a mark as "like" or a comment is transmitted directly to Facebook and appears there in your profile as activity. The visibility for third parties then depends on the privacy settings of your profile, which can be customized within Facebook. Information on this, as well as the purpose and scope of the data collection by means of the social media plug-in arises from the data protection instructions of Facebook. 

In order to prevent the visit of from being directly assigned to your user profile on Facebook, you have to log out there before entering The loading of the plugin can also be completely prevented by installing the corresponding blocker as an add-in of your browser, such as the script blocker "noscript" (

Privacy Policy for the use of Google Analytics 

The controller has integrated the component "Google Analytics" (with anonymization function) on this web site. Google Analytics is a web analysis service. Web analysis is the collection and evaluation of data on the behaviour of visitors of internet sites. A web analysis service collects, among other things, data on which internet site an affected person has come to on a website (so-called referrers), which pages of the website are accessed or how often and for which time a sub-page was viewed. A web analysis is mainly used to optimize an internet site and to analyse the cost-benefit analysis of internet advertising. 

The operating company of the Google Analytics component is Google Inc, 1600 Amphitheatre Pkwy., Mountain View, CA 94043-1351, USA.

The controller uses the addition "_gat._anonymizelp" for the web analysis via Google Analytics. By means of this addition, the IP address of the internet connection of the data subject is shortened and made anonymous by Google if access is made to our internet pages from a member state of the European Union or from another contracting state of the Agreement on the European Economic Area.  

The purpose of the Google Analytics component is to analyze the traffic flows on our website. Google uses the data and information obtained, among other things, to evaluate the use of our website in order to compile for us online reports, which show the activities on our internet pages, and for further services that are related to the use of our website.

Google Analytics sets a cookie on the information technology system of the person concerned. What cookies are has already been explained above. With the setting of the cookie, Google is allowed an analysis of the use of our website.  Each time one of the pages of this website is accessed by the controller and a Google Analytics component has been integrated, the Internet browser on the information technology system of the person concerned is automatically initiated by the respective Google Analytics component to submit data to Google for online analysis purposes. As part of this technical process, Google will be aware of personal data, such as the IP address of the person concerned, which serve, among other things, Google to tract the origin of the visitors and clicks, and subsequently to make commission settlements possible. 

By means of the cookie, personal information, such as the access time, the place from which access was made and the frequency of visits to our website by the data subject, are stored. For each visitor to our website, this personal information, including the IP address of the Internet connection used by the data subject, is transferred to Google in the United States of America. This personal information is stored by Google in the USA. Google may transfer this data obtained through the technical process under certain conditions to third parties. 

The affected person can prevent the setting of cookies through our website, as shown above, at any time by means of a corresponding setting of the Internet browser used and thus permanently contradict the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the Information technology system of the person concerned. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.  

Furthermore, the data subject has the opportunity to contradict and prevent the collection of data generated by Google Analytics on the use of this website and the processing of these data by Google. To do this, the person must download and install a browser add-on at This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics. The installation of the browser add-on is considered by Google as a contradiction. If the data subject's information technology system later is deleted, formatted or reinstalled, the data subject must reinstall the browser add-on to disable Google Analytics. If the browser add-on is uninstalled or disabled by the data subject or any other person within their sphere of control, it is possible to reinstall or re-enable the browser add-on.

Further information and the applicable Google Privacy policy can be found at Google Analytics is explained in more detail at this link

Alternatively to the browser add-on, or for browsers on mobile devices, please click on this link, to prevent detection by Google Analytics on this website in the future (the opt-out only works with this browser, and only for this domain). In this case, an opt-out cookie is stored on your device. If you delete all cookies in the browser, you will need to click this link again.

Our Partners